Summary
Full Prep purchases can be refunded within 7 days of payment if you have attempted fewer than 100 questions and have not started a full-length mock exam.
Starter is free, so no refund applies. Cohort refunds follow the agreement signed with the institution.
Eligible refunds
- First purchase or renewal of Full Prep, requested within 7 days of the payment date.
- Fewer than 100 questions attempted since that payment.
- No full-length mock exam started since that payment.
- Duplicate payments or charges made in error, at any time.
Not eligible
- Requests made more than 7 days after payment.
- Accounts where the usage limits above have been exceeded.
- Accounts suspended for breaching the terms of service, including sharing access or copying content.
- Partial refunds for unused time after cancelling mid-period. Cancellation stops the next renewal instead.
How to request a refund
Write to us through the contact page, choose the Billing and plans topic and include the email on your account and the payment date. We confirm eligibility within 3 working days.
Processing
Approved refunds are returned to the original payment method. Depending on your bank or card provider, the amount usually appears within 5 to 10 working days. Your plan returns to Starter once the refund is processed; your practice history is kept.
Cancelling a renewal
You can cancel automatic renewal at any time from your account settings. Access to your paid plan continues until the end of the period you have already paid for.